1. Seller
These terms govern the purchase of products from HS Tarifa (HSTarifa) through this website (hstarifa.eu), WhatsApp, email or at the physical shop:
- Owner: Mario Javier Rodiles Escudero
- Tax ID (NIF): 45058516K
- Address: Polígono Industrial La Vega, 207, 11380 Tarifa (Cádiz), España
- Email: hstarifae3@gmail.com · Phone and WhatsApp: +34 659 45 22 64
By placing an order, the customer confirms they have read and accepted these terms, together with the legal notice and the privacy policy. The terms in force on the date of the order apply.
2. Products and prices
We sell new, outlet (previous seasons, unused) and second-hand windsurf, foil, surf and paddle surf equipment. Photos and descriptions match the product as faithfully as possible; for second-hand gear its condition is stated and it can be checked at the shop, or we can send extra photos.
Prices are shown in euros (€) and include VAT. They do not include shipping, which is quoted to the customer before payment. Discounts show the previous price crossed out and are valid while displayed on the website or while stocks last. In the event of an obvious pricing error, the customer will be informed and may confirm the order at the correct price or cancel it at no cost.
3. How to buy
- The customer chooses the products (and their size or colour) and adds them to “Your selection”, or writes to us directly.
- They send us the selection by WhatsApp or email. We confirm availability, the final price and, if shipped, its cost and delivery time.
- The customer pays using one of the methods in section 4. The contract is concluded upon payment.
- We send the order confirmation by email or WhatsApp with the details of the purchase. We keep the order document, which the customer can request at any time.
The contract may be concluded in Spanish or English. Before paying, the customer can review and correct any details of the order.
4. Payment methods
- Credit or debit card, through the bank's secure payment gateway (Redsys virtual POS). Payment is made on the bank's page with cardholder authentication (3D Secure); HS Tarifa never receives or stores card details.
- Bank transfer: the order is prepared once the payment is received.
- At the shop: card or cash.
5. Shipping and delivery
We ship to mainland Spain and other European Union countries by courier. The cost and estimated delivery time are quoted before payment, depending on the destination and the size of the parcel (boards and sails travel in special packaging). Orders can also be collected free of charge at the shop in Tarifa.
On receipt, the customer should check the packaging, note any visible damage on the courier's delivery note and inform us within 48 hours with photos so we can handle it with the courier.
6. Right of withdrawal (distance purchases)
If the customer is a consumer and bought at a distance (website, WhatsApp, email or phone), they may withdraw from the purchase without giving any reason within 14 calendar days of receiving the product, by clearly informing us by email at hstarifae3@gmail.com or by WhatsApp (the model form below may be used).
- The product must be returned within 14 days of that notice, complete and in the same condition as received, without use beyond what is needed to inspect it (as one would in a shop), with its packaging and accessories.
- Return costs are borne by the customer, unless the product was faulty or not what was ordered.
- We refund the amount paid, including standard shipping, within 14 days of the withdrawal notice, using the same payment method. We may withhold the refund until we receive the product or proof that it has been sent back.
- If the product is returned with more use or wear than necessary to inspect it, its depreciation may be deducted.
- There is no right of withdrawal for made-to-measure or personalised products (custom orders).
Purchases made in person at the shop do not carry a statutory right of withdrawal.
Model withdrawal form: “To HS Tarifa (HSTarifa), Polígono Industrial La Vega, 207, 11380 Tarifa (Cádiz), España, hstarifae3@gmail.com: I hereby give notice that I withdraw from the contract of sale of the following product: [product], ordered on [date] / received on [date]. Customer's name, address, date and signature (only if sent on paper).”
7. Warranty
New and outlet products carry a 3-year legal guarantee from delivery and second-hand products a 1-year guarantee, covering any lack of conformity existing at the time of delivery, under Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers). It does not cover normal wear and tear, impacts, misuse, incorrect assembly or prolonged sun exposure. To claim, the customer should contact us with the order number, a description and photos; we will arrange repair, replacement or, where not possible, a price reduction or refund.
8. Equipment tests
Tests take place in person in Tarifa, subject to booking, availability and conditions. Whoever tests the equipment is responsible for using it properly during the test; damage caused by misuse may be charged.
9. Customer service and complaints
For any question, incident or complaint: hstarifae3@gmail.com, WhatsApp +34 659 45 22 64 or at the shop (Polígono Industrial La Vega, 207, 11380 Tarifa (Cádiz), España). We reply as soon as possible and always within one month. Official complaint forms of the Regional Government of Andalusia are available at the shop. Consumers may also turn to the Consumer Arbitration Board or the consumer services of their region.
10. Applicable law
These terms are governed by Spanish law. If the customer is a consumer, the courts of their place of residence have jurisdiction; otherwise, those of Algeciras (Cádiz, Spain).
